Ellisha’s World Policies


Our soft toys have a 90-day warranty from the date of purchase against defective materials and workmanship. If your toy is damaged due to abuse, then the warranty will be null and void.

Please bring the defective toy to our Ballygunge Phari Store within 90 days of date of purchase and we will repair it for free.

The warranty applies to soft toys only, it is not applicable to accessories or any other items.

Return Policy

Our top priority is to provide the best service, so we offer the best return policy. If for any reason you are not satisfied with your purchase, you may return the item within 15 days of purchase.

Returns must include the original receipt (photocopies not accepted) and items must be in original condition and packing, including tags and labels.

Once we receive the returned merchandise, we will give you store credit (excluding shipping cost if any). You can use that credit anytime.

Shipping Policy

We offer FREE Shipping within a 5 km radius from our Ballygunge Phari store.